Refund policy

As our products fall under the food category, your safety and product quality are our top priority.

We follow strict quality standards to ensure every product reaches you in perfect condition.

1. If there is an error on our side

If you receive the wrong product or an item with a defect, we sincerely apologize.

You are eligible for a return or exchange within 14 days of delivery.

In this case, Qavo will cover all shipping costs, as part of our commitment to a seamless experience.

2. If you wish to exchange (unopened product)

You may request a return or exchange within 14 days, provided that the product:

  • Is in its original condition
  • Remains completely sealed in its original packaging

In this case, the customer is responsible for shipping costs.

3. Opened products

For health and safety reasons,
We cannot accept returns or exchanges for any product that has been opened or unsealed.

This ensures all products remain under strict quality control and are not exposed to external factors that may affect their safety or freshness.

If you would like to request a return or exchange, you can reach us via:

Our team is happy to assist you and will respond as quickly as possible.